Webinar Series: Contact Center Analytics and Workforce Optimization

 

Your contact center’s customer interaction is mission critical and impacts how your customers perceive your entire organization.

 

Did you know that 86% of consumers have QUIT doing business with a company because of a bad customer service experience?*

 

 

 

In this 4-part webinar series, you will learn:

  • Innovative ways to engage your callers
  • How to empower your agents and supervisors
  • Best practices for contact center analytics
  • What’s new in risk mitigation and compliance achievement
  • How to drive exceptional customer service

 

 

All 4 webinars were presented by NEC subject matter experts and include solution demonstrations. These were recorded - so if you happened to miss one or wanted to review the content in one that you attended, simply choose the one you want to listen to below! Also, please feel free to share this page with a colleague!

 

Webinar #1 – NEC’s UC for Enterprise Contact Center Solution – What’s New and Different?

Learn about NEC’s latest contact center innovations, why they are so important and which ones are appropriate for your organization.

Download Presentation for Webinar #1
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Webinar #2 – NEC’s UC for Enterprise Contact Center Analytics via Global Navigator – the Latest Tools and Metrics

Take a tour of what’s new with Global Navigator, the NEC UC Contact Center Analytics tool, and hear use cases of how actual NEC customers benefited by utilizing metrics in their call center.

Download Presentation for Webinar #2
Download Presentations for All Webinars

 

Webinar #3 - NEC and dvsAnalytics’ Encore® Call/Screen Recording and Speech Analytics, for compliance, risk mitigation, and to improve the way you do business

Mitigating risk and achieving compliance are mission critical for contact centers. In this session you will learn about the latest advances that dvsAnalytics has incorporated into their robust Encore solution set for contact centers plus hear about actual customer use cases and how they improved the way they do business.

Download Presentation for Webinar #3
Download Presentations for All Webinars

 

Webinar #4 – NEC’s UC IVR “After Call Survey” for Contact Centers, Driving Exceptional Customer Service

Learn how other companies are using After Call Surveys in their contact center to gauge customer experiences, improve productivity, identify an area of concern before it may become a serious issue and to provide relevant/effective feedback to drive better customer service.

Download Presentation for Webinar #4
Download Presentations for All Webinars

 

To Learn More

Read our blog post on how to get proactive customer engagement with the Contact Center.

NEC Wins Contact Center Technology Award from Customer Magazine

Check out more information on NEC's Contact Center Analytics.

 

*Source Harris Interactive, Customer Experience Impact Report